Last Updated 15 days ago

Problem with sending events and conversions - requirements for template hooks

If not all events are sent you should first check:
1. whether all of the following hooks are called in the template:
  • ‘header’,
  • ‘displayFooter’,
  • ‘actionBeforeCartUpdateQty’ or ‘actionCartUpdateQuantityBefore’, - one of the two, as it depends on the PrestaShop version
  • ‘actionObjectCustomerAddAfter’,
  • ‘actionObjectOrderAddAfter’,
  • ‘orderConfirmation’.
2. some templates (mainly Elementor templates) have blocked execution of hooks for modules and you need to unlock the hook for the module in the template configuration.

3. check that the pixel has been configured according to the following instructions:
https://helpdesk.prestashow.pl/kb/faq.php?id=103

4. if orders are not sending then make sure that the appropriate order statuses for sending have been selected in the module settings, e.g.:

Translated with DeepL.com (free version)

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5. Upewnij się, że na serwerze zostało dodane odpowiednie zadanie cron z ustawień modułu, np.:

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