Last Updated 15 days ago
Problem with sending events and conversions - requirements for template hooks
If not all events are sent you should first check:1. whether all of the following hooks are called in the template:
- ‘header’,
- ‘displayFooter’,
- ‘actionBeforeCartUpdateQty’ or ‘actionCartUpdateQuantityBefore’, - one of the two, as it depends on the PrestaShop version
- ‘actionObjectCustomerAddAfter’,
- ‘actionObjectOrderAddAfter’,
- ‘orderConfirmation’.
3. check that the pixel has been configured according to the following instructions:
https://helpdesk.prestashow.pl/kb/faq.php?id=103
4. if orders are not sending then make sure that the appropriate order statuses for sending have been selected in the module settings, e.g.:
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5. Upewnij się, że na serwerze zostało dodane odpowiednie zadanie cron z ustawień modułu, np.: